About X-Centric

At X-Centric IT Solutions, we strive to exceed the expectations of our clients by providing innovative technology solutions that are tailored to their business needs. We have cultivated a team of skilled professionals who work together with businesses across the U.S., creating lasting benefit and delivering an extraordinary experience along every step of their journey with us.

About the Role

We are seeking an experienced Citrix Systems Engineer to join our growing team. As a Citrix Systems Engineer, you will be responsible for the implementation, maintenance, and support of Citrix solutions for enterprise clients across various industries. The ideal candidate should have a minimum of 5 years of Citrix administration and support experience with knowledge and expertise in both on-prem and cloud technologies. Strong communication and interpersonal skills are essential, along with the ability to collaborate effectively with internal and external stakeholders. They should be client-focused with a passion for delivering innovative technology solutions.

Key Responsibilities

• Assist in identifying client business issues and objectives to recommend technology solutions

• Complete requirements and needs assessments to identify areas of concern and opportunities for improvement

• Serve as a technical implementation consultant, responsible for both completing project tasks and meeting milestones for the team

• Implement Citrix solutions that align with client requirements and business objectives

• Provide technical support services to clients and their end users

• Troubleshoot and resolve issues related to Citrix systems

• Monitor and maintain Citrix environments to ensure high availability and performance

• Perform regular updates, patches, and upgrades to Citrix components

• Collaborate with other IT teams to ensure seamless integration and operation of Citrix solutions

• Prepare technical documentation for internal and external stakeholders

Desired Qualifications

• Minimum of 5 years previous consulting experience in IT solutions

• Demonstrated proficiency in supporting infrastructure technology solutions in large-scale environments

• Exceptional analytic and problem-solving skills, with the ability to assess complex problems and propose practical solutions

• Ability to quickly grasp new concepts, acquire new skills, and adhere to documented standards and procedures, including change management, incident management and problem management

• An acute attention to detail

• Highly motivated and self-directed with the ability to handle diverse situations, multiple projects and rapidly changing priorities

• Excellent customer service skills: sense of urgency to client issues, time management, organizational skills and structure, critical thinking skills and decision-making processes to ensure client satisfaction

• Ability to present complex technical concepts in ways that resonate and connect with both technology and executive audiences

• Strong written and oral communication skills; must be able to write clear, concise technical documentation to communicate with customers, vendors and the technical project team

• Bachelor's degree in Computer Science or related field preferred

• Any of the following Citrix certifications: CCE-V, CC-VAD-CC, CC-VAD-MA, CCE-AppDS, CC-SDWAN

Minimum Requirements

• Demonstrated proficiency in one or more of the following technology areas: Citrix Cloud, Citrix Workspace, Virtual Apps and Desktops/DaaS, Citrix Hypervisor (XenServer), NetScaler, Endpoint Management, Analytics and/or SD-WAN

• Extensive experience supporting Citrix solutions in an enterprise environment

• Deep understanding of desktop, application, and server virtualization

• Experience in deploying and managing VDAs using Citrix PVS and MCS

• Experience with Citrix Studio, Director and Profile Management to create and manage machine catalogs and delivery groups, and to provision and support virtual desktops

• Demonstrated expertise in Active Directory and Group Policy

• Intermediate-level proficiency in PowerShell

• Demonstrated knowledge of public cloud platforms (Microsoft Azure, AWS, Google Cloud)

• Solid understanding of security concepts

• Working knowledge of Citrix Collaboration solutions

What sets our employees apart is their reputation for excellence and client satisfaction backed by a commitment to integrity. Our mission is to be a trusted partner to our clients, aligning our solutions with their most strategic initiatives and delivering an exceptional customer experience with every interaction. If you share our enthusiasm for helping organizations utilize technology to realize their full potential, please apply online. X-Centric IT Solutions, LLC is an equal opportunity employer, and all qualified applicants will be considered for the above-mentioned position.

The preceding job description has been designed to indicate the general nature and level of work performed by an employee within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications associated with this role. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.